QUESTIONS ABOUT PAYING

Which payment methods do you accept?
Which currencies are payments accepted in?
How do I change the currency on the site?
Where can I find my credit/debit card security number?
How long does it take for the transaction to go through?
Can I change my order?


Which payment methods do you accept?


We currently accept the following:

SMBC Credit Card Checkout
Japanese yen credit card checkout is offered by Sumitomo Mitsui Banking Corporation (SMBC). All the transaction is protected by “3D secure” encryption for Visa, Master Card and JCB checkout.

SAGWA Cash On Delivery
New cash on delivery service is introduced for Japanese customer for a more convenient payment choice supported by Sagawa Express. The additional service charge of cash on delivery service will not be transferred to customer, customer will only need to pay same amount as per the credit card checkout online. Sagawa Express accepts both cash and credit card payment upon the baggage receipt.


Which currencies are payments accepted in?


We accept payment in the following currency:

  • Japanese Yen

 


Where can I find my credit/debit card security number?


Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

 


How long does it take for the transaction to go through?


After you have confirmed your purchase, we make an immediate connection to verify the card and amount, so that authorisation is given before we complete the order.

 


Can I change my order?


If you wish to change your order, you will need to contact the Customer Services team, as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.